Returns & Exchanges
At Something Went Wrong, we strive for perfection in every bite, but we understand that sometimes things don't go as planned. Due to the perishable nature of our food products, we offer a 100% satisfaction guarantee to ensure you are never left with a bad taste in your mouth.
Report the Issue
Contact our support team within 24 hours of delivery if your order is damaged, incorrect, or doesn't meet our quality standards.
Provide Proof
Snap a quick photo of the item and the packaging to help us understand what went wrong and improve our future service.
Review Process
Our culinary quality team will review your request immediately to determine if a full refund or a fresh replacement is the best solution.
Resolution
Once approved, we will initiate a refund to your original payment method or dispatch a replacement order at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing